1. Technical Support Rep opportunity in Pontiac, MI

    Role Title: Technical Support Rep

    Role Description:

    • Technical Support Representatives handle inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client
    • Representatives are responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures
    • All candidates must have the ability to support flexible work hours (24x7), as business needs dictate employee schedules
    • Shifts cover 7/24 and will support the client’s entire desktop computing infrastructure
    • Each candidate will be required to complete general classroom training and OJT (On the Job Training)
    • These two methods supply an overview and processes for troubleshooting and general training on the use of proprietary systems and processes
    • All applicants should possess a strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting
    • Excellent written and oral communication skills are a must and will be tested
    • Experience on a technical support desk is preferred

    Role Requirements:

    • Candidate must be fluent in French Canadian - speak, read & write
    • High school education or Equivalent
    • Minimum of 6 months to 1 year general experience, or equivalent college level education
    • Experience providing technical support to large enterprise environment
    • Must have great attendance, attitude, reliability, ability to multitask, be a team player, call center experience and an outstanding customer service track record

    Skill Requirements:

    • Technical Support experience with: Windows (XP, Vista and 7), Microsoft Office (Excel, PowerPoint, Outlook), Lotus Notes, Mainframe Applications (JCL, ACF2), Outlook, Messaging and Mobility (i.e. Communicator, integration with Blackberry and email client)
    • Articulate in excellent written and verbal communication skills
    • Experience in customer facing role either remote or face to face
    • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
    • Demonstrated problem solving skills
    • Accuracy in data entry
    • Experience in a phone based remote role, e-support, e-chat, or similar
    • Familiarity with computer technology
    • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

    Location: Pontiac, MI

    Duration: 2+years (chance to extend based on client needs)

    Feel free to contact me at mpeterson@theoris.com (you can attach your resume and preferred rate) or call 317-968-9844 if you’re interested in learning more details.

    (Source: maxhire.net)